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Loving the Product August 31, 2009

Posted by bookgoddess in Books, Librarians, Reading, West Palm Beach Public Library.
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Many years ago I read In Search of Excellence, the landmark leadership book by Tom Peters.  He writes compellingly about the elements that make businesses successful, and one of the points which has stuck with me is the importance of “loving the product,” whether you are a CEO or an employee on the production line. 

I’m happy to say that our Library staff is full of people who “love the product.”  Lunch and break time conversations often focus on whatever wonderful book we are reading or remember with particular fondness.  Our Staff Picks section on the First Floor is full of an amazingly wide range of handpicked titles. 

And you love books, too.  When you enter the Library, you feel at home.  You have to choose carefully between the many books you want to check out, because you can’t carry all of them.  You join in the conversation by recommending books to us.  Then, to continue the business analogy, you help us “increase our sales” by checking out books.  Please – keep up the good work! 

We’re very grateful to all our customers.  You are the reason for the Library, and we thank you for helping us get our new home off to a great start! 

Happy Reading, 

The Book Goddess

(This essay originally appeared in the September/October issue of Library Currents, which also includes information on Library and Friends activities for all ages.  You can find it at our homepage:  http://www.mycitylibrary.org/.)


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